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The fastest way to get answers is to use the online Ask a Question form.

Call customer support

Phone: 1 (626) 256-1249

Fax: 1 (626) 256-1539

Business hours

Mon-Fri: 8:00 AM - 5:00 PM

Sat: 10:00 AM - 1:00 PM

Sun and national holidays: closed

Advance Passenger Information System (APIS)

For faster and no hassle check-in we provide you with the ability to provide required passenger passport information to the airline in advance, reducing your time at the check-in counter and possibly avoiding any issues with your valid travel documents.

What is Advance Passenger Information?

Government authorities around the world have tightened security considerably at airports so that you can travel safely to your destination.

With that in mind, airlines are required to collect Advance Passenger Information from all passengers before travel, on behalf of government authorities.

You must provide this information before you will be able to check-in for your flight. You can use the BTS website, an airport check-in kiosk or go to a check-in desk to do this.

It is important that the information provided is accurate.

APIS procedures and requirements apply when entering or transiting through a list of countries, including United States of America, Canada, Mexico, China, Japan, United Arab Emirates, Thailand, South Africa, Spain, Pakistan, Jamaica, Kenya, Algeria, Iran, Syria, Morocco.

Advance Passenger Information refers to specific passport details and you will be required to supply some or all of the following information:

passport number
country which issued your passport
passport expiry date
given (first) names (as they appear on the passport)
last name
gender
date of birth
nationality

When travelling to the USA

You must supply the minimum information at least 72 hours before your flight's scheduled departure.

What happens to the information given?

The airline will only provide the necessary government authorities with the required and relevant information.

Some government authorities also require airlines to provide them with direct access to customer flight bookings, which may contain other passenger data.

How do I give Advance Passenger Information?

Using www.bt-store.com by submitting it during the online booking procedure.
At airport check-in.

If you haven't given us this information by the time you check-in, the airline will ask you for it when you use online check-in, a check-in kiosk or a check-in desk.

Contact Us

Business Hours:

Mon-Fri: 8:00 AM - 5:00 PM PST

Sat: 10:00 AM - 1:00 PM PST

Sun and national holidays: closed

Telephone:

1 (626) 256-1249

Fax:

1 (626) 256-1539

E-Mail:

CustService@bt-store.com

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