Reconfirming Flights

We suggest you reconfirm all flights 72 hours prior to departure directly with the airline or simply check-in online at the applicable airline’s website.

You must verify the latest flight schedule no later than one day before departure, as flight times may change significantly without prior notice. You are solely responsible for checking-in on time, regardless of schedule changes, if any.

VERIFY YOUR FLIGHT TIMES

Airlines may change flight schedules without prior notice, particularly during the high season when flights are overbooked, or when strikes or natural disasters cause delays on a larger scale. You should ALWAYS VERIFY YOUR DEPARTURE DATE AND TIME WITH THE AIRLINE 72 hrs before departure. If you are unable to reach the airline by phone you should at least obtain the latest flight information directly from the airline's official web site. Please note that Best Travel Store, Inc. only provides you with the tickets, and it is YOUR SOLE RESPONSIBILITY to verify and fulfill all travel requirements.

IF TRAVEL PLANS CHANGE

Once your reservation is ticketed and there is a change in your travel plans you must notify us of such a change prior to your departure within our business hours. If you need to cancel your reservation, and this is after our business hours, please contact the airline directly or use our online Order cancellation option (accessible via My Trips hyperlink). Failure to cancel a ticketed reservation prior to your departure will result in an automatic NO-SHOW, which means that your ticket has been forfeited, and it has no remaining value.

If you need to change your reservation after our business hours you must contact the airline directly and cancel the reservation to avoid a no-show. The airline may not change your reservation but cancellation before departure is absolutely critical in order to preserve the residual value of your ticket. Please send us an email to CustService@bt-store.com after cancelling the reservation and state the requested itinerary change. We will process the change when we open for business.