Information and Customer Service Counters
For quick referrals, approach our Customer Service Officers to attend to your inquiries. The Information and Customer Service counters are located at
Terminal 1
Near DFS Venture at Transit Mall West, Level 2 Next to KingPower Fashionwear at Transit Mall West, Level 2 Near Skytrain at Transit Mall East, Level 2 Arrival Hall Central, Public Area, Level 1
Terminal 2
Next to Skytrain at Transit Mall North, Level 2 Next to Omega Boutique at Transit Mall North, Level 2 Next to Chomel at Transit Mall South, Level 2 Near Orchid Garden at Transit Mall South, Level 2 Arrival Hall Central, Public Area, Level 1
Lost and Found Counters
To enquire about a lost item, you can approach the Information and Customer Service counters located at
Terminal 1
Near DFS Venture at Transit Mall West, Level 2 Next to KingPower Fashionwear at Transit Mall West, Level 2 Near Skytrain at Transit Mall East, Level 2 Arrival Hall Central, Public Area, Level 1
To make a report for items misplaced within Terminal 1, you can call the toll-free line at 1800 542 9727
Terminal 2
Next to Skytrain at Transit Mall North, Level 2 Next to Omega Boutique at Transit Mall North, Level 2 Next to Chomel at Transit Mall South, Level 2 Near Orchid Garden at Transit Mall South, Level 2 Arrival Hall Central, Public Area, Level 1
To make a report for items misplaced within Terminal 2, you can call the toll-free line at
1800 542 9792
In cases where items are left on the plane, please contact the airline directly for assistance.
Singapore Visitors Centre / Free City Tours
Our friendly customer service officers at the Singapore Visitors Centres will be happy to assist and provide you with tips on Singapore. They are located at
Terminal 1
Next to Nexus Lounge at Transit Mall East, Level 2
Operating hours: 6am to 2am daily
Arrival Hall East, Public Area, Level 1
Operating hours: 6am to 2am daily
Terminal 2
Near Sweet Treats at Transit Mall North, Level 2
Operating hours: 6am to 2am daily
Arrival Hall North, Public Area, Level 1
Operating hours: 6am to 2am daily
Read the rest of the Singapore flights guide
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